Shipping policy
Thank you for shopping at TinyTimber. We are pleased to offer free worldwide shipping so families can shop our collection without an additional standard shipping charge.
Free Worldwide Shipping
TinyTimber provides free standard shipping to destinations worldwide where delivery service is available.
There is no minimum purchase amount required to qualify for our standard free shipping offer unless otherwise stated during checkout.
Estimated Delivery Time
Our estimated delivery timeframe is:
7–10 days
The estimated timeframe is intended to help customers plan for delivery and should not be interpreted as a guaranteed arrival date.
Actual delivery times may occasionally vary due to factors outside our reasonable control, including:
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Carrier delays
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Customs processing
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Severe weather
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Public holidays
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High-volume shopping periods
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Local delivery disruptions
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Remote destination requirements
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Incorrect or incomplete shipping information
Order Processing
Orders may require processing and preparation before being transferred to the applicable shipping carrier.
Once an order has been processed for shipment, modifications or cancellations may no longer be possible.
Shipping Destinations
We ship internationally to locations supported by our shipping and fulfillment network.
In unusual cases where we are unable to deliver to a particular destination, we will contact the customer to discuss available options.
Shipping Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully review:
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Recipient name
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Street address
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Apartment or unit number
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City
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Province, state, or region
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Postal or ZIP code
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Country
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Contact information
If you notice an error after placing an order, contact us immediately at support@TinyTimber.store. We will attempt to assist, but address changes cannot be guaranteed after fulfillment has begun.
Tracking Information
When tracking information is available for your shipment, it may be provided electronically after the order has been processed.
Tracking information can sometimes require additional time to update after the carrier receives the shipment.
International Orders
International shipments may be subject to customs procedures, import requirements, taxes, duties, or other charges imposed by authorities in the destination country.
Where such charges apply and are not expressly collected during checkout, responsibility for them will be determined according to applicable law and the terms presented at the time of purchase.
Customs procedures may occasionally affect delivery times.
Delayed Orders
If your order has not arrived within the expected delivery period, please contact us at support@TinyTimber.store.
Include your order number so that our team can review the available shipping information and assist you.
Lost or Damaged Shipments
If a shipment appears to be lost or arrives damaged, contact us as soon as reasonably possible.
For damaged shipments, photographs of the package and product may be requested to help us evaluate the issue and provide an appropriate resolution.
Multiple Packages
Depending on the products ordered and fulfillment arrangements, an order containing multiple items may occasionally arrive in more than one package.
Where applicable, separate tracking information may be provided.
Contact Us
For shipping assistance:
TinyTimber
1456 Rue de la Montagne
Montréal, QC H3G 1Z3
Canada
Email: support@TinyTimber.store
Phone: (437) 995-6402