Refund policy

At TinyTimber, customer satisfaction is important to us. We want you to feel confident when shopping for toys and learning activities through our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, and order issues.

30-Day Return Policy

We offer eligible customers a 30-day return period. You may request a return within 30 days from the date your order is delivered.

Eligible returns are offered free of charge. Customers will not be required to pay a return fee for an approved return processed according to this policy.

To qualify for a return, the product should generally:

Be returned within 30 days of delivery
Be in the same condition in which it was received
Include original components, accessories, manuals, and packaging where reasonably possible
Not show signs of misuse, intentional damage, or excessive wear
Be accompanied by proof of purchase or the relevant order information

Please contact us before returning a product so that our customer service team can provide the appropriate return instructions.

How to Request a Return

To begin a return, contact us at support@TinyTimber.store and provide:

Your full name
Your order number
The product you wish to return
The reason for the return
Photographs of the product when relevant to the request

Once your request has been reviewed, we will provide return instructions if the product is eligible.

Products sent back without following the provided return procedure may experience processing delays.

Free Returns

TinyTimber provides free returns for eligible orders accepted under this policy.

Where a return label or specific return procedure is required, our customer support team will provide the necessary instructions. Please do not independently ship a return to our business address unless specifically instructed to do so.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, incomplete, or different from the item you ordered, contact us as soon as reasonably possible at support@TinyTimber.store.

Please include your order number and clear photographs showing the issue. We will review the situation and determine an appropriate resolution, which may include a replacement, refund, or other remedy where applicable.

Refunds

Once an approved return has been received and inspected, or once we otherwise determine that a refund is appropriate, we will notify you.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please note that banks, card issuers, and payment providers may require additional processing time before a refund appears in your account. Such processing periods are outside TinyTimber's direct control.

Exchanges

If you would like a different product, variation, or replacement, please contact our customer support team. Depending on product availability and the circumstances of the request, we will advise you of the most appropriate solution.

Non-Returnable Items

Certain products may not qualify for return where returning them would be inappropriate or prohibited, including products that have been materially altered, intentionally damaged, or used in a manner inconsistent with their intended purpose.

Any exclusions required by applicable law will also apply.

Nothing in this policy is intended to limit rights that cannot legally be excluded or restricted under applicable consumer protection laws.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, cancellation or modification may no longer be possible.